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Tenant's responsibilities:-

Replacement light bulbs / Replacement fuses / Blocked sinks and wastes / Hoover bags / belts / Maintaining adequate ventilation / Ongoing cleaning / day to day maintenance including windows (inside and out) / Lubricating locks / Smoke Alarm Batteries / Appliances - not to misuse / Refuse disposal / Garden maintenance / Cleaning extractors and replacing filters.

Reporting maintenance/repair

If you experience a maintenance problem, please understand that we categorize problems into urgent and non urgent repairs. The time scales in which we undertake to repair your problem, relate to how urgent the repair is.

URGENT REPAIRS: These will be a priority and will be dealt with within 48 hours, parts permitting.
Gas leak / Water leak / Loss of electricity / No heating or hot water / Anything which will cause significant further damage to the property.

NON URGENT REPAIRS: These will be dealt with within 7 days, parts permitting.
Broken oven or hob / Broken washing machine / Broken fridge and/or freezer

MINOR REPAIRS:
Minor repairs such as damaged furniture, loose cupboard door handles and broken light pulls are classed as minor repairs, and will be dealt with within 28 days.

Please remember, that whilst we are committed to delivering the most efficient maintenance service to our tenants, we do require our clients' authorisation on large repairs. Please therefore appreciate that on occasion, this can cause some small delays.

DO NOT FOLLOW THIS REPORT UP WITH A TELEPHONE CALL, WE SHALL ATTEND TO THE REPORT AS LISTED ABOVE.

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