There are a number of housekeeping tasks that are tenant responsibilities, such as:
Replacement light bulbs
Blocked sinks and wastes
Maintaining adequate ventilation
Ongoing cleaning/day to day maintenance including windows (inside and out)
Smoke Alarm Batteries
Appliances - not to misuse
Cleaning extractors and replacing filters.
If you experience a maintenance problem, please understand that we categorise problems into urgent and non urgent repairs. The time scales in which we undertake to repair your problem, relate to how urgent the repair is.
URGENT REPAIRS: These will be a priority and will be dealt with within 48 hours, parts permitting.
Loss of electricity
No heating or hot water
Anything which will cause significant further damage to the property.
NON URGENT REPAIRS: These will be dealt with within 7 days, parts permitting.
Broken oven or hob
Broken washing machine
Broken fridge and/or freezer
Minor repairs such as damaged furniture, loose cupboard door handles and broken light pulls are classed as minor repairs, and will be dealt with within 28 days.
Please remember, that whilst we are committed to delivering the most efficient maintenance service to our tenants, we do require our clients' authorisation on large repairs. Please therefore appreciate that on occasion, this can cause some small delays.
DO NOT FOLLOW THIS REPORT UP WITH A TELEPHONE CALL, WE SHALL ATTEND TO THE REPORT AS LISTED ABOVE.
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