Tenants FAQ

If you're looking for your next rental property, contact one of our experienced agents, who will chat with you about your specific requirements, and match your needs with our fabulous properties. You can also register on our mailing list LINK TO REGISTER to receive regular digital updates about new properties to the market.

Once our agents have pinned down exactly what you're looking for, they'll arrange a convenient appointment for you to be taken around the properties, to make sure they fit the bill. Alternatively, you can contact us or give us a call on 0113 2457887.

We're all pet lovers in our office, totalling up approximately 4 cats and 2 dogs between us! However, the majority of our properties are leasehold, and as such the decision is taken out of our hands. All leasehold buildings have a head lease, and 99 times out of 100, they rule that pets are not allowed within the building.

Unfurnished properties are literally that; no furniture whatsoever. No sofa, no bed, no curtains; you're free to move your own loved possessions in, and really make the place a home! Quite often however, moreso in new homes, kitchens have appliances and white goods built in, so always best to check.

Whilst furnishings can vary, the standard rule of thumb is that our properties are furnished to such a level that you should be able to move in with your suitcases, and only need to do a big shop to fill your fridge and top up your loo roll! If there's something in particular that you'd like to check on, speak to one of our friendly agents, who will be happy to confirm either way for you.

Hmm, this one can be tricky. If the property you're interested in is a house with a driveway or garage; happy days!

If the house is street lined, or doesn't have designated parking, then best to have a look around the locality, and check for on street parking restrictions.

If however you're looking at an apartment, then you need to find out if the property comes with designated parking. There's no in between, it either will, or it won't. If you have a car, you need parking, so a property without an assigned spot won't be for you. But dont worry; our agents will chat with you to determine your needs before any viewings, to make sure your time is spent looking at the right type of property.

It is a requirement that all adult tenants are listed on the tenancy agreement, and anyone living at the property without being named on the tenancy is class as 'sub-letting'.

Once you've viewed your property and want to take it, the next thing to do is contact us ASAP! Properties tend to go quickly, and we work on a first come first served basis, so if you've been to view a property and you've fallen in love, get on the blower now!

For your peace of mind, as well as ours and our landlords, we ask that everyone views their prospective property before taking it. This way, we can iron out any finer details, and you can be sure that the property ticks all the right boxes for you.

We offer a tenancy agreement, unless otherwise stipulated, from a minimum of 7 months to a maximum of 12 months, and anything in between.

For more information on fees click here.

To determine your rental affordability, we use the 2.5x rule; that is, your net income must be at least 2.5x the monthly rent to qualify. If your income doesn't meet this compulsory requirement, then you may still be able to rent our properties with the use of a guarantor*. This is a person who must be over the age of 18, a homeowner based within the UK and has an income that can cover 3x the monthly rent. There will be an additional charge for the use of a guarantor, and they will undergo the same level of referencing as though they were the actual tenant.

All named tenants have joint and several liabilities for the property and tenancy, and as such the guarantor must do too; they are guaranteeing the tenancy, not an individual tenant. This is a legal stipulation, and unfortunately non-negotiable.

*Other circumstances must also be taken into consideration.

Once your referencing has been completed, we will send a referencing report to the landlord, for his approval. This is a formality more than anything, and provided your referencing was passed, shouldnt be an issue. Once we are in receipt of the approval form, we will contact you to make an appointment to come in to sign your documents. We must be in receipt of your agreed first months rent and deposit 24 hours prior to this appointment, and your guarantor will need to come with you to sign the same documents.

In short, people who are allowed to be in the UK have the right to rent here. People who are not allowed to be here do not have the right to rent.

Landlords have a legal responsibility to verify that any adult tenants have the right to rent in the UK.

As such, Hudson Moody Wass will need to carry out identity and visa checks on all overseas tenants over the age of 18, in order to determine the right to rent.

For further information relating to your specific circumstances, please feel free to contact a member of our friendly lettings team, who will be happy to help.

Yes, all tenants and any guarantors will need to bring in photo ID for us to copy.

Your first months rent and deposit will need to be paid via bank transfer 24 hours prior to your signing appointment. Any future payments will be made via a standing order, which we will help you set up at your signing appointment.

The ongoing management of the property will be looked after by our dedicated, in house property management team unless otherwise advised.

Whilst you are responsible for the day to day care and cleaning of the property and its fixtures and fittings, any repair or maintenance issues are looked after by us. You can report a repair here.

Other than any bills related to the leasehold of the property, you are responsible for all of your bills, including utilities and council tax. You can find details of your utility suppliers in your inventory.

If your rental property is a house, then chances are you'll have a wheelie bin supplied in your garden. If your rental property is a flat or apartment, then there will normally be a communal bin store. Details of its location will be provided in your inventory.

It is always a good idea, and is highly recommended, that you take out tenants insurance. Whilst your landlord will have insured the property and its fixtures and fittings, this won't cover any of your belongings, so in the event of a claim, your possessions wouldn't be covered. Our recommended insurers Let Alliance say that around 69% of tenants claims are for accidental damage, so it's well worth sorting! We can help sort this out for you; don't hesitate to contact our lettings team.

As a tenant, you have the right to what is termed 'quiet enjoyment', which means us or your landlord can't pester you for no reason every 5 minutes; don't worry, we don't make a habit of this!

However, as part of the service we provide to your landlord, we will carry out regular property inspections, in which case you will be provided with a minimum of 24 hours written notice. If you've reported a repair, our nominated tradesmen will be given keys to your property, and will attend to fix any repair; again, you'll get a text message informing you of this

The other occasion we will need to enter will be at the point of remarketing for viewings; so again, 24 hours' notice will be given.

As much as we don't want to quash your artistic flair, unfortunately we have to have a blanket rule that decorating of properties isn't allowed. The costs and work that you would incur to rectify the decorating and put the property back to its original condition make it just not worth it. Should you have any concerns about the interior condition of a property in this respect, then this is a question which should be raised and answered BEFORE you pay your application fee to reserve one of our properties. After this stage, unfortunately there isn't anything we can do to make changes to the property.

Pretty straight forward this one; all tenants being joint and severally liable for the property, are jointly and severally liable for any damage caused in it. This where that insurance could come in handy!

We will require one month's written notice on the anniversary of your rent date, one month prior to your vacating date.

Your keys are due back, legally speaking, at midnight on the last day of your tenancy. But as we aren't open until midnight, most tenants get the keys back to us before 5:30! Make sure you have taken your final meter readings, emptied the property of all of your belongings, given it a good clean, and basically gotten it back to the same condition as stipulated on your inventory.

Before the very end of your tenancy, you will need to go through the approved inventory, and make sure everything is in order; give the place a good scrub, and make sure everything that was there, still is. You'll need to take meter readings on your last day, and then return all full sets of keys to our office, along with any fobs or permits, and leave your forwarding address and bank info. We hire an independent company to carry out the checkout appointment, who will then report back to our Lettings team. Your final deposit is then either negotiated or returned in full to the bank details you gave us. For further information, or for anything specific to your tenancy, please feel free to get in touch with our lettings team.